ok first impressions: i unironically think Cartesia might 𝗸𝗶𝗹𝗹 "𝗽𝗿𝗲𝘀𝘀 𝟭 𝗳𝗼𝗿 𝗯𝗶𝗹𝗹𝗶𝗻𝗴" with this
it just launched and it's built for enterprise teams first, but the basic idea feels correct:
> right now voice agents either sound human but you can't let them run on their own, or they get the work done and keep talking over you when you cut in
> Cartesia tunes its voice models and the harness around them together, and 85% of calls have zero talking over or dead air, vs just 67% for other agents
> people called 30 voice agents blind to book appointments and order takeout, and it came out #1. it's also #1 on ServiceNow's enterprise voice agent benchmark
> hook up your APIs, CRM + customer records and it can look up orders and move appointments mid-call
> write a prompt and you're on a live phone call in minutes, phone line included
> 50% off at launch, 3 cents a minute, and it's already handled tens of millions of conversations across finance, retail, hospitality + healthcare
i think the endgame here is basically 𝗮 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗹𝗶𝗻𝗲 𝘁𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗳𝗶𝗻𝗶𝘀𝗵𝗲𝘀 𝘁𝗵𝗲 𝗷𝗼𝗯
you call to return something, switch to an exchange halfway through, and it just handles it